Privacy Policy

Last updated: July 16, 2026

This Privacy Policy explains how OLO collects, uses, discloses, retains, and protects personal information when you visit the OLO online store, make a purchase, create an account, subscribe to communications, submit a review, or otherwise communicate with OLO.

In this Privacy Policy, the online store and related services are referred to collectively as the “Services.”

OLO is responsible for the personal information practices described in this Privacy Policy. Shopify and other third-party services may process personal information under their own privacy notices in certain circumstances.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

The information OLO collects depends on how you interact with the Services.

Information You Provide Directly

OLO may collect information you provide, including:

• Name.
• Email address.
• Telephone number, if provided.
• Billing address.
• Shipping address.
• Account username and password.
• Products viewed, selected, purchased, returned, or reviewed.
• Order numbers and transaction history.
• Gift message or delivery instructions.
• Marketing preferences.
• Product reviews, photographs, comments, or other submitted content.
• Customer-service messages and attachments.
• Information included in a privacy-rights request.
• Any other information you voluntarily provide.

Order and Payment Information

When you place an order, OLO collects information necessary to process the transaction, including the products ordered, price, discounts, taxes, shipping method, billing details, shipping details, and payment status.

Payment card and other payment credentials are processed by Shopify Payments or another payment provider offered at checkout. OLO generally does not receive or store full payment card numbers.

Payment providers may collect and process payment information under their own privacy policies and terms.

Information Collected Automatically

When you access or use the Services, OLO, Shopify, and authorized service providers may automatically collect:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Device and advertising identifiers.
• Approximate location derived from an IP address.
• Referring and exit pages.
• Pages and products viewed.
• Search queries.
• Cart and checkout activity.
• Date, time, duration, and frequency of visits.
• Interactions with emails or advertisements.
• Cookie and similar-technology information.
• Fraud, security, and diagnostic information.

Information Received from Other Sources

OLO may receive information from:

• Shopify and Shopify consumer services such as Shop or Shop Pay.
• Payment processors.
• Shipping carriers and fulfillment providers.
• Fraud-prevention and identity-verification providers.
• Analytics and advertising providers.
• Social media platforms when you interact with OLO through those services.
• Referral, affiliate, or promotional partners.
• Publicly available sources.
• Other persons, such as someone purchasing a gift for you.

How OLO Uses Personal Information

OLO may use personal information to:

• Operate, maintain, and improve the Services.
• Display products and store content.
• Create and manage customer accounts.
• Process payments and transactions.
• Fulfill, ship, track, return, and refund orders.
• Communicate about orders, deliveries, returns, or account activity.
• Provide customer service.
• Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity.
• Authenticate users and protect accounts.
• Personalize content, product recommendations, and shopping experiences.
• Measure store performance and understand customer activity.
• Conduct analytics, testing, and research.
• Send marketing communications where permitted.
• Measure and improve advertising.
• Administer promotions, discounts, or surveys.
• Enforce OLO’s policies and contractual rights.
• Establish, exercise, or defend legal claims.
• Comply with tax, accounting, regulatory, court, and law-enforcement obligations.
• Complete a merger, financing, sale, reorganization, or other business transaction.
• Carry out any other purpose disclosed when the information is collected or authorized by you.

Cookies and Similar Technologies

OLO, Shopify, and authorized partners may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used for:

Essential Functions

Essential technologies support functions such as:

• Page navigation.
• Shopping-cart operation.
• Checkout and payment processing.
• Account authentication.
• Security and fraud prevention.
• Remembering privacy preferences.

Disabling essential technologies may prevent parts of the Services from functioning.

Functional and Personalization Purposes

These technologies may remember preferences, improve usability, and personalize products, content, or recommendations.

Analytics

Analytics technologies help OLO understand store traffic, page performance, shopping behavior, errors, and how visitors interact with the Services.

Advertising

Advertising technologies may be used to measure campaigns, limit repeated advertisements, create audiences, or show advertising based on activity on the OLO store and, depending on the technology, activity across other websites or services.

You may manage non-essential technologies through any cookie or privacy controls displayed by the store, through your browser settings, and through legally recognized opt-out preference signals where applicable.

Blocking cookies may affect store functionality and may not delete cookies already stored on your device.

How OLO Discloses Personal Information

OLO may disclose personal information to the following categories of recipients:

Shopify

The OLO store is hosted on Shopify. Shopify processes personal information to provide storefront, checkout, payment, security, analytics, account, and related services.

Depending on the services you use and OLO’s Shopify settings, Shopify may also process information under its own consumer privacy notice, including in connection with Shop, Shop Pay, personalization, analytics, or enhanced Shopify services.

Payment Providers

Payment processors receive information needed to authorize, complete, refund, and protect transactions.

Fulfillment and Shipping Providers

Warehouses, logistics providers, shipping carriers, customs agents, and delivery providers receive information necessary to prepare, route, deliver, track, return, or investigate shipments.

Service Providers

OLO may disclose information to providers supporting:

• Website hosting and functionality.
• Customer support.
• Email and text communications.
• Data storage.
• Security and fraud prevention.
• Accounting and tax compliance.
• Analytics and performance measurement.
• Product reviews.
• Marketing and advertising.
• Returns and order management.

Advertising and Analytics Partners

OLO may disclose identifiers, device information, commercial information, and internet activity to advertising or analytics partners.

Depending on the applicable state law and the technology used, these disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Professional Advisers

OLO may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Legal and Safety Disclosures

OLO may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process.
• Respond to lawful government or law-enforcement requests.
• Protect OLO, customers, employees, service providers, or the public.
• Investigate suspected fraud, abuse, security incidents, or illegal conduct.
• Enforce agreements and policies.
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction.

Sale, Sharing, and Targeted Advertising

OLO does not sell personal information in exchange for money.

However, some disclosures involving advertising cookies, pixels, analytics technologies, Shopify services, or advertising partners may be defined as a “sale” or “sharing” of personal information or as targeted advertising under certain U.S. state privacy laws.

Where applicable, you may opt out by:

• Using the “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar privacy control displayed by the OLO store, when available.
• Adjusting the choices in the store’s cookie or privacy banner.
• Activating a legally recognized browser-based opt-out preference signal, such as Global Privacy Control.
• Emailing olo.shop@hotmail.com for an account-level request.

OLO does not knowingly sell or share the personal information of individuals under 16 years of age.

Marketing Communications

OLO may send marketing emails when you subscribe, make a purchase where permitted by law, or otherwise authorize communications.

You may unsubscribe from marketing emails at any time by:

• Selecting the unsubscribe link in the message.
• Emailing olo.shop@hotmail.com

Unsubscribing from marketing does not prevent OLO from sending non-promotional communications relating to orders, payments, security, legal notices, returns, or customer-service requests.

OLO may retain limited information about an unsubscribe request to ensure that the preference continues to be honored.

U.S. State Privacy Disclosures

Depending on your state of residence, the nature of OLO’s activities, and whether the applicable law applies to OLO, you may have the right to:

• Confirm whether OLO processes your personal information.
• Access or obtain a copy of personal information.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Obtain certain information in a portable format.
• Opt out of the sale or sharing of personal information.
• Opt out of targeted advertising.
• Opt out of certain profiling that produces legal or similarly significant effects.
• Limit certain uses or disclosures of sensitive personal information.
• Appeal a decision concerning a privacy request.
• Receive equal service and not be unlawfully discriminated against for exercising a privacy right.

These rights are subject to applicable definitions, exceptions, thresholds, verification standards, and limitations.

Categories of Personal Information Collected

Depending on your interaction with OLO, OLO may have collected the following categories of personal information during the preceding 12 months:

Identifiers

Examples include name, email address, postal address, account name, IP address, device identifiers, and order number.

Customer and Transaction Records

Examples include billing and shipping details, products purchased or considered, payment status, returns, refunds, discounts, and customer-service history.

Commercial Information

Examples include order history, purchasing tendencies, product interests, cart activity, and shopping preferences.

Internet or Electronic Network Activity

Examples include browsing history within the Services, search activity, interactions with products, pages, advertisements, emails, cookies, and device data.

Approximate Geolocation

OLO may derive an approximate location from an IP address for security, analytics, localization, or shipping-related purposes.

Inferences

OLO may create inferences about product preferences, likely interests, or shopping behavior.

Sensitive Personal Information

Depending on how you use the Services, OLO or its service providers may process account log-in credentials, payment information, or precise delivery information necessary to fulfill a transaction.

OLO uses sensitive personal information only for purposes reasonably necessary to provide requested products and services, protect accounts, process payments, prevent fraud, and comply with law. OLO does not use sensitive personal information to infer characteristics about customers.

Categories of Sources

The categories described above may come from:

• You directly.
• Your browser or device.
• Shopify.
• Payment processors.
• Shipping and fulfillment providers.
• Analytics and advertising partners.
• Fraud-prevention providers.
• Social media services.
• Referral or promotional partners.
• Other individuals or publicly available sources.

Categories Disclosed for Business Purposes

OLO may disclose the relevant categories of identifiers, commercial information, transaction records, internet activity, approximate geolocation, inferences, and sensitive information to service providers and contractors for the business purposes described in this Privacy Policy.

Categories That May Be Sold or Shared Under State-Law Definitions

When advertising, analytics, or cross-context technologies are enabled, the following categories may be disclosed in a manner considered a sale, sharing, or targeted advertising under certain state laws:

• Identifiers.
• Commercial information.
• Internet or electronic network activity.
• Approximate geolocation.
• Inferences regarding preferences or interests.

OLO does not sell personal information for monetary consideration.

Exercising Privacy Rights

To submit a privacy request, email olo.shop@hotmail.com with the subject line “Privacy Request.”

Include:

• Your full name.
• The email address associated with your OLO account or orders.
• Your state of residence.
• The right you wish to exercise.
• Details reasonably necessary to understand the request.

OLO may request additional information to verify your identity and protect personal information from unauthorized access or deletion. OLO will use verification information only for the verification process and related legal compliance.

OLO may be unable to fulfill a request when it cannot reasonably verify the requester, when an exception applies, or when OLO is legally required to retain the information. When required, OLO will explain the decision.

Authorized Agents

Where applicable law permits, an authorized agent may submit a request on your behalf.

OLO may require:

• Proof that you authorized the agent.
• Verification of the agent’s identity.
• Direct confirmation from you.
• A valid power of attorney or another legally sufficient authorization.

Appeals

If OLO denies a privacy request and applicable law grants an appeal right, you may appeal by replying to the decision or emailing olo.shop@hotmail.com with the subject line “Privacy Appeal.”

Include the original request and the reason you believe the decision should be reconsidered.

Global Privacy Control and Do Not Track

Where required by applicable law, OLO will process a recognized browser-based opt-out preference signal, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

Because such a signal may not identify an account holder, it may apply only to the specific browser or device. A signed-in customer may need to submit an additional account-level request.

Some browsers also offer a “Do Not Track” setting. Because there is no single universally accepted standard for responding to Do Not Track signals, the Services may not respond to those signals except where they qualify as a legally recognized opt-out mechanism.

Data Retention

OLO retains personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Maintain an account or customer relationship.
• Process orders, returns, refunds, and warranties.
• Detect and prevent fraud.
• Maintain security and business records.
• Satisfy tax, accounting, contractual, and legal obligations.
• Resolve disputes.
• Enforce agreements.

The retention period depends on the type of information, the purpose for which it was collected, legal requirements, and whether continued retention is reasonably necessary.

When information is no longer required, OLO may delete, anonymize, or securely isolate it, subject to technical and legal limitations.

Data Security

OLO uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No online transmission, payment system, or storage method is completely secure. OLO cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of account credentials and should notify OLO promptly if you suspect unauthorized account activity.

Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

OLO does not knowingly collect personal information directly from children under 13. If OLO learns that it collected such information without legally valid parental consent, OLO will take reasonable steps to delete it.

A parent or guardian who believes a child has provided personal information may contact olo.shop@hotmail.com.

International Visitors

OLO operates in the United States. If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States and other countries where OLO, Shopify, or service providers operate.

Data-protection laws in those locations may differ from the laws in your country.

Third-Party Websites and Services

The Services may contain links to third-party websites, social networks, payment services, or applications.

OLO does not control the privacy practices of third parties. Review their privacy notices before providing personal information.

Changes to This Privacy Policy

OLO may update this Privacy Policy to reflect changes in law, technology, Shopify settings, service providers, or business practices.

The revised policy will be posted with a new “Last updated” date. Where required by law, OLO will provide additional notice or obtain consent before a material change takes effect.

Contact

For questions about this Privacy Policy or to exercise a privacy right, contact OLO at:

Email: olo.shop@hotmail.com