Refund policy
eturn & Refund Policy
Last Updated: September 8, 2026
This Return & Refund Policy applies to purchases made through Cronos Luxury.
1. Return Period
Cronos Luxury offers a 14-day return period.
You may request a return within 14 days after the date you receive your order.
To be eligible for a return, your item must generally:
- Be in the same condition in which you received it;
- Be unworn or unused, except as reasonably necessary to inspect the product;
- Include all original accessories and components;
- Be returned with its original packaging when reasonably possible;
- Include proof of purchase or your order number.
To request a return, contact:
Please do not return products to an address shown on a shipping label without first contacting our customer service team.
2. How to Request a Return
To start a return, email:
Please include:
- Your full name;
- Your order number;
- The product you wish to return;
- The reason for the return;
- Photos of the product when the request concerns damage, defects, or an incorrect item.
If your return is accepted, we will provide the applicable return instructions.
Products sent back without following the provided return instructions may experience delays in processing.
3. Return Shipping Costs
For returns based solely on a change of mind, preference, size selection, or another reason not caused by an error or defect attributable to Cronos Luxury, the customer is generally responsible for return shipping costs.
If you received:
- A defective product;
- A damaged product;
- The wrong product; or
- An item materially different from what you ordered,
please contact us before returning it.
For approved claims resulting from our error or a qualifying product issue, Cronos Luxury may provide appropriate return instructions and cover reasonable return shipping costs when applicable.
4. Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to your original payment method.
Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears in your account.
Original expedited shipping charges are generally not refundable unless required by applicable law or the return resulted from an error attributable to Cronos Luxury.
5. Refund Processing
Approved refunds are generally initiated within 10 business days after the returned item has been received and inspected.
Financial institutions and payment processors may require additional time to post the refund.
If more than 15 business days have passed after we confirmed that your refund was issued, contact:
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:
Provide your order number, a description of the issue, and photographs when available.
We will evaluate the claim and provide an appropriate remedy, which may include replacement, refund, repair, or another solution depending on the circumstances and applicable law.
7. Non-Returnable Items
Certain products may not be eligible for return when permitted by applicable law, including:
- Personalized or custom-made products;
- Products engraved or modified specifically for the customer;
- Gift cards;
- Products that cannot reasonably be resold for health, hygiene, or safety reasons after being used or unsealed, where legally permitted.
If you are unsure whether your item is eligible for return, contact us before sending it.
8. Exchanges
We do not guarantee direct exchanges.
If you would like another product, color, variation, or model, contact:
Depending on availability, we may instruct you to return the original product and place a new order.
9. Order Cancellations
If you would like to cancel an order before it ships, contact:
as soon as possible.
We will attempt to cancel the order, but cancellation cannot be guaranteed once the order has entered processing or has been shipped.
If the order has already shipped, you may request a return in accordance with this policy.
10. Items Lost During Return Shipping
Customers are encouraged to use a trackable shipping method when returning products.
Cronos Luxury is not responsible for return packages that are lost before they are delivered to the designated return location, except where responsibility cannot legally be excluded.
11. Chargebacks
If you have an issue with your order, we encourage you to contact us first at:
This allows us an opportunity to investigate and resolve the issue.
Nothing in this section limits any rights you may have under applicable credit card, banking, or consumer protection laws.
12. Consumer Rights
This policy does not limit any non-waivable consumer rights available under applicable federal, state, or local law.
Contact
For questions regarding returns, refunds, cancellations, or exchanges, contact:
Cronos Luxury
Email: support@cronosluxury.com