Terms of Service

Last updated: July 16, 2026

These Terms of Service govern your access to and use of the OLO online store, including purchases, accounts, content, communications, and related services.

In these Terms, “OLO,” “we,” “us,” and “our” refer to OLO. “You” and “your” refer to the person accessing or using the Services.

By accessing the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

Eligibility

You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase independently.

A minor may use the Services only with the involvement and permission of a parent or legal guardian who agrees to be responsible for the minor’s use.

You may not use the Services if you are legally prohibited from doing so.

Shopify Platform

The OLO online store is hosted by Shopify. Shopify provides the e-commerce platform that enables OLO to display and sell products.

Your use of optional Shopify consumer services, including Shop or Shop Pay, may also be subject to separate Shopify terms and privacy notices.

Products and Availability

OLO may add, modify, limit, or discontinue products at any time.

Product availability is not guaranteed. A product appearing as available may become unavailable before OLO accepts or fulfills an order.

OLO may limit quantities purchased per person, household, account, payment method, billing address, shipping address, or order.

Products are offered for personal and lawful use. Commercial resale may require OLO’s prior written authorization.

Product Descriptions and Images

OLO seeks to provide accurate product descriptions, measurements, materials, features, care instructions, and images.

Actual colors and visual appearance may vary because of lighting, photography, manufacturing variation, screen settings, or device display.

Measurements may have reasonable manufacturing tolerances. Packaging may change without materially changing the product.

If a product materially differs from its description, your remedy may include return, replacement, or refund in accordance with the Return and Refund Policy and applicable law.

Prices and Currency

All prices displayed by OLO are stated in USD, unless the checkout expressly indicates otherwise.

Prices may change without notice before an order is accepted. A price change will not affect an order already accepted by OLO, except where correction of an obvious error is permitted by law.

Prices may exclude applicable sales tax, shipping, customs duties, import charges, or other government assessments. Charges payable at checkout will be displayed in USD before you submit the order.

For international payments, a bank or payment provider may apply exchange rates or foreign transaction fees. OLO does not control those charges.

Pricing and Content Errors

OLO may correct typographical errors, inaccurate descriptions, incorrect promotions, technical errors, or pricing mistakes.

If OLO discovers a material error after you submit an order, OLO may:

• Contact you for instructions.
• Offer the product at the correct price or under corrected terms.
• Cancel the affected product or order and issue a refund.

OLO will not charge a higher corrected price without your authorization where authorization is required.

Orders and Contract Formation

Submitting an order is an offer to purchase the products in the order.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean OLO has accepted it.

Unless OLO expressly accepts an order earlier, acceptance occurs when OLO sends a shipment confirmation or dispatches the product.

OLO may reject or cancel an order before acceptance for reasons including:

• Product unavailability.
• Pricing or description errors.
• Payment failure.
• Suspected fraud or unauthorized activity.
• Shipping restrictions.
• Quantity limitations.
• Violation of these Terms.
• Legal or regulatory requirements.

If OLO cancels an order after payment was authorized or collected, OLO will void the authorization or refund the amount paid in USD to the original payment method.

Customer Information

You agree to provide current, complete, and accurate information for orders, billing, shipping, accounts, and customer service.

OLO is not responsible for delay or failed delivery caused by incorrect or incomplete information provided by you, although OLO will provide reasonable assistance where possible.

You must promptly update information that changes.

Payment

You authorize OLO and its payment providers to charge the payment method selected at checkout for:

• Product prices.
• Shipping charges.
• Applicable taxes.
• Other charges clearly disclosed and accepted before order submission.

You represent that you are authorized to use the payment method.

Payment may be subject to authorization, fraud screening, identity verification, or other checks by OLO, Shopify, a card network, or a payment provider.

OLO may suspend or cancel an order if payment cannot be authorized or if the transaction reasonably appears fraudulent or unauthorized.

Taxes, Duties, and Import Charges

OLO may collect sales or use tax where required.

For international shipments, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other government charges unless checkout expressly states that those charges are included.

Refusing to pay an import charge does not automatically entitle the customer to a full refund. Any refund for a returned international shipment remains subject to the Return and Refund Policy and applicable law.

Shipping

Shipping is governed by OLO’s Shipping Policy, which is incorporated into these Terms.

Delivery dates are estimates unless OLO expressly guarantees a specific date.

The customer is responsible for reviewing the shipping address and selected shipping method before submitting an order.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by OLO’s Return and Refund Policy, which is incorporated into these Terms.

Nothing in that policy or these Terms limits non-waivable consumer rights.

Accounts

You may be able to create an OLO customer account.

You are responsible for:

• Maintaining accurate account information.
• Protecting your password and credentials.
• Restricting access to your device.
• Activity occurring through your account to the extent permitted by law.
• Notifying OLO promptly of suspected unauthorized access.

You may not create an account using false information, impersonate another person, or transfer an account without authorization.

OLO may suspend or terminate an account that violates these Terms, creates security risks, or is reasonably associated with fraud or abuse.

Promotions and Discount Codes

Promotions, giveaways, discounts, and discount codes may be subject to additional terms.

Unless OLO states otherwise:

• Promotions cannot be combined.
• Discount codes have no cash value.
• A code may be limited by date, product, customer, order, or quantity.
• A code may be disabled if used fraudulently or contrary to its terms.
• Discounts do not apply to taxes, shipping, duties, or gift cards unless expressly stated.

If a promotional order is partially returned, the refund may be recalculated to reflect the promotion’s allocation among the products.

Gift Cards and Store Credit

Gift cards and store credit are denominated in USD unless expressly stated otherwise.

Gift cards and store credit may not be redeemed for cash except where required by law.

OLO is not responsible for unauthorized use of a gift card or store-credit code after delivery to the purchaser or intended recipient, except where responsibility cannot lawfully be excluded.

Reviews and User Content

You may be able to submit reviews, photographs, comments, suggestions, or other content.

You retain ownership of content you submit. By submitting content, you grant OLO a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, publish, display, adapt, format, distribute, and use that content for operating, promoting, and improving OLO and its products.

This license continues for content already used in published or promotional materials, subject to applicable privacy and publicity rights.

You represent that:

• You own the content or have permission to submit it.
• The content is truthful and based on genuine experience where presented as a review.
• The content does not infringe intellectual property, privacy, publicity, or other rights.
• The content is not unlawful, threatening, defamatory, deceptive, obscene, or malicious.
• The content does not contain malware, spam, or undisclosed paid endorsements.

OLO may moderate, decline, remove, or retain user content but is not obligated to monitor all submissions.

Prohibited Uses

You may not use the Services to:

• Violate any applicable law or regulation.
• Commit fraud or submit unauthorized payment information.
• Infringe intellectual property, privacy, or publicity rights.
• Harass, threaten, defame, or harm another person.
• Upload malicious code or interfere with security.
• Circumvent access controls or technical restrictions.
• Scrape, crawl, harvest, or extract data through unauthorized automated means.
• Reverse engineer the Services except where applicable law expressly permits it.
• Overload, disrupt, or damage the Services.
• Impersonate another person or misrepresent your affiliation.
• Submit false reviews or manipulate ratings.
• Use the Services for unlawful, deceptive, or abusive activity.
• Assist another person in doing any of the above.

OLO may investigate suspected violations and cooperate with lawful authorities.

Intellectual Property

The Services and their original content—including text, product descriptions, photographs, graphics, logos, icons, layouts, design elements, software, and branding—are owned by or licensed to OLO and are protected by applicable intellectual property laws.

OLO grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for lawful shopping and personal use.

This license does not permit you to:

• Reproduce or republish substantial portions of the Services.
• Use OLO content for commercial purposes without permission.
• Remove copyright, trademark, or proprietary notices.
• Create derivative works from protected content.
• Use OLO branding in a way that suggests sponsorship or affiliation.

No right is granted except as expressly stated.

Third-Party Services and Links

The Services may link to or integrate with third-party websites, applications, payment services, social media platforms, shipping tools, or other services.

OLO does not control and is not responsible for third-party content, availability, security, policies, or practices.

Your use of a third-party service is governed by that third party’s terms and privacy notice. Review them before completing a transaction or providing information.

Privacy

OLO’s collection and use of personal information are described in the Privacy Policy, which is incorporated into these Terms.

Electronic Communications

By using the Services or contacting OLO electronically, you consent to receive transaction-related communications electronically, including order confirmations, shipping updates, account notices, policy updates, and customer-service messages.

Electronic communications satisfy written-notice requirements to the extent permitted by law.

Marketing communications are subject to your choices and applicable law.

Service Availability

OLO may modify, suspend, restrict, or discontinue all or part of the Services for maintenance, security, legal, technical, or business reasons.

OLO does not guarantee that the Services will always be uninterrupted, error-free, or available at a particular time or location.

OLO will not intentionally interfere with an accepted order without providing an appropriate remedy.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY OLO OR REQUIRED BY LAW, OLO DISCLAIMS IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

OLO DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
• ALL CONTENT WILL ALWAYS BE COMPLETE OR CURRENT.
• THE SERVICES WILL BE FREE FROM EVERY HARMFUL COMPONENT.
• A PRODUCT WILL MEET A SUBJECTIVE EXPECTATION NOT INCLUDED IN ITS DESCRIPTION.

Some states do not allow certain warranty exclusions. In those states, these exclusions apply only to the extent permitted.

Nothing in these Terms excludes an express product warranty or a warranty that cannot lawfully be disclaimed.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OLO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING FROM THE SERVICES OR A PRODUCT.

TO THE FULLEST EXTENT PERMITTED BY LAW, OLO’S TOTAL LIABILITY FOR A CLAIM RELATING TO A PARTICULAR ORDER OR PRODUCT WILL NOT EXCEED THE AMOUNT PAID TO OLO FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot lawfully be limited, including where applicable:

• Fraud or fraudulent misrepresentation.
• Willful misconduct.
• Gross negligence.
• Personal injury or death caused by negligence.
• Violation of non-waivable consumer rights.
• Any other liability that applicable law prohibits OLO from limiting.

Some states do not allow certain exclusions or limitations, so some provisions may not apply to you.

Indemnification

To the extent permitted by law, you agree to indemnify and hold OLO harmless from third-party claims, losses, and reasonable expenses arising from:

• Your unlawful use of the Services.
• Your material violation of these Terms.
• Content you submit that infringes another person’s rights.
• Fraudulent or intentionally harmful conduct.

This provision does not require you to indemnify OLO for OLO’s own negligence, misconduct, product liability, or violation of law.

Consumer Protection Rights

These Terms are not intended to waive rights that cannot be waived under applicable federal or state consumer protection law.

Where a provision conflicts with a mandatory consumer right, the mandatory right controls and the remaining provisions continue in effect.

Informal Dispute Resolution

Before filing a legal claim, you and OLO agree to make a good-faith effort to resolve the dispute informally.

Send a written description of the issue, requested resolution, and relevant order information to olo.shop@hotmail.com.

The parties should allow 30 calendar days for informal resolution unless immediate action is necessary to prevent harm or preserve a legal right.

This section does not prevent either party from seeking eligible relief in small-claims court or requesting emergency injunctive relief.

Governing Law and Jurisdiction

These Terms are governed by applicable United States federal law and the state law determined under ordinary conflict-of-law principles.

No choice-of-law provision is intended to deprive a consumer of mandatory protections provided by the law of the consumer’s state of residence.

Any claim may be brought before a court with lawful subject-matter and personal jurisdiction. These Terms do not impose mandatory arbitration or waive a customer’s right to participate in a class action where such a right otherwise exists.

Termination

You may stop using the Services at any time.

OLO may suspend or terminate access when reasonably necessary because of:

• A material violation of these Terms.
• Fraud or security concerns.
• Unlawful activity.
• Risk of harm to OLO or another person.
• A legal requirement.
• Discontinuation of the Services.

Termination does not affect rights, obligations, or liabilities that arose before termination.

Severability

If a provision of these Terms is held unlawful or unenforceable, it will be enforced to the maximum lawful extent or modified as necessary, and the remaining provisions will remain effective.

No Waiver

OLO’s failure to enforce a provision is not a waiver of its right to enforce that provision later.

Assignment

You may not assign your rights or obligations under these Terms without OLO’s written consent.

OLO may assign these Terms in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of the business, subject to applicable law.

Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and any additional terms presented at checkout, form the agreement between you and OLO concerning the Services and purchases.

Changes to These Terms

OLO may update these Terms because of changes in law, Services, technology, or business practices.

Updated Terms will be posted with a revised “Last updated” date. Changes apply prospectively unless applicable law permits or requires otherwise.

Where required, OLO will provide additional notice before a material change takes effect.

Contact

For questions about these Terms of Service, contact OLO at:

Email: olo.shop@hotmail.com