Shipping policy

Shipping Policy

Last updated: July 16, 2026

This Shipping Policy applies to products purchased directly from the OLO online store.

Shipping Destinations

OLO ships only to destinations that are available for selection during checkout.

If a country, state, territory, postal code, or address type cannot be selected or accepted at checkout, OLO does not currently offer shipment to that destination through the selected service.

Shipping availability may change because of carrier coverage, legal restrictions, product restrictions, or operational conditions.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding United States federal holidays.

Processing time does not include carrier transit time. Orders placed on weekends or holidays generally begin processing on the next business day.

Processing may take longer because of:

  • High order volume.
  • Product launches or promotional events.
  • Payment review.
  • Address verification.
  • Inventory discrepancies.
  • Severe weather.
  • Public holidays.
  • Security or fraud-prevention review.
  • Circumstances outside OLO’s reasonable control.

If a product has a different processing time, that information may be displayed on the product page, in the cart, or at checkout.

Estimated Transit Times

After an order is dispatched, estimated transit times are generally:

  • Standard shipping within the United States: 3–7 business days.
  • Expedited shipping within the United States, when offered: 2–3 business days.
  • International shipping, when offered: 7–21 business days.

These estimates begin when the carrier accepts the shipment, not when the order is placed.

Delivery to remote areas, U.S. territories, P.O. boxes, or military addresses may take longer. Customs processing may also extend international delivery times.

Unless OLO expressly states that a delivery date is guaranteed, all delivery dates are estimates.

Shipping Charges

Available shipping methods and charges are displayed at checkout before the order is submitted.

All shipping charges collected by OLO are displayed and charged in USD.

Shipping rates may depend on:

  • Destination.
  • Package dimensions and weight.
  • Product type.
  • Order value.
  • Selected service.
  • Carrier availability.
  • Promotional eligibility.

OLO does not retroactively apply a shipping promotion to an order that did not qualify when submitted.

Taxes, Duties, and Customs Charges

Applicable sales taxes collected by OLO will be shown at checkout.

For international shipments, the recipient may be responsible for:

  • Import duties.
  • Customs taxes.
  • Brokerage fees.
  • Handling charges.
  • Other government assessments.

Unless checkout expressly states otherwise, these amounts are not included in the product price or shipping charge and are not collected by OLO.

Customs authorities may require identification or other information from the recipient before releasing a shipment.

OLO does not control customs processing times or government charges.

Order Confirmation and Tracking

After an order is placed, OLO sends an order confirmation to the email address provided during checkout.

When tracking is available, OLO sends a shipment confirmation containing the carrier and tracking information.

Tracking may take time to update after a label is created. A “label created” status does not necessarily mean the carrier has taken possession of the package.

Split Shipments

OLO may ship products from the same order separately because of inventory location, package size, product availability, or fulfillment requirements.

When an order is split, the customer may receive multiple shipment confirmations and tracking numbers.

OLO will not charge additional shipping solely because it chooses to split an order after checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient name.
  • Street number and name.
  • Apartment, suite, or unit number.
  • City.
  • State or province.
  • Postal code.
  • Country.
  • Any necessary delivery instructions.

Contact olo.shop@hotmail.com immediately if an address must be corrected.

OLO cannot guarantee that an address can be changed after fulfillment begins. Carriers may refuse address changes or charge a redirection fee.

OLO is not responsible for delay or loss caused by an incorrect or incomplete address supplied by the customer, except to the extent required by law.

P.O. Boxes and Military Addresses

Some carriers or expedited services cannot deliver to P.O. boxes, APO, FPO, or DPO addresses.

When delivery is available, additional time may be required. The available services will be displayed at checkout.

Shipping Delays

OLO will make reasonable efforts to ship within the time stated at checkout, on the product page, or in an order communication.

If OLO cannot ship within the promised time—or, when no time was stated, within the period required by applicable law—OLO will provide an appropriate delay notice and, where required, allow the customer to:

  • Consent to the revised shipment date; or
  • Cancel the affected unshipped product or order for a full refund.

Refunds for canceled, unshipped products will be issued in USD to the original payment method.

Carrier delays that arise after timely dispatch may be outside OLO’s direct control, but OLO will provide reasonable assistance with tracking and carrier inquiries.

Preorders and Backorders

A preorder or backordered product may have an estimated shipment date that differs from standard processing times.

The estimated date will be displayed before purchase or communicated after the order is placed.

If an order contains both available and preorder products, OLO may hold the order until all products are available or ship the products separately.

If a preorder is materially delayed, OLO will provide the options required by applicable law.

Damaged Shipments

Inspect the package and products promptly after delivery.

If a package or product arrives visibly damaged, email olo.shop@hotmail.com as soon as reasonably possible, preferably within 7 calendar days, and include:

  • The OLO order number.
  • Photographs of the outer packaging.
  • Photographs of the shipping label.
  • Photographs of the damaged product.
  • A description of the damage.

Keep the packaging until OLO confirms that it is no longer needed for a carrier claim.

The preferred reporting period does not limit any longer statutory right.

Lost Shipments

If tracking has not updated for an unusual period or the package is past its estimated delivery window, contact olo.shop@hotmail.com.

OLO may ask the carrier to conduct a trace or investigation. Carrier investigations may require information or cooperation from the recipient.

Depending on the investigation and applicable law, OLO may provide a replacement, refund, or other appropriate remedy.

Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

  1. Check entrances, mailrooms, reception areas, parcel lockers, and other safe locations.
  2. Ask household members, neighbors, building personnel, or reception staff.
  3. Confirm that the shipping address in the order confirmation is correct.
  4. Contact the carrier for delivery details.
  5. Email olo.shop@hotmail.com if the package remains missing.

OLO will provide reasonable assistance. A refund or replacement is not guaranteed when the carrier confirms correct delivery, but OLO will consider the circumstances and applicable law.

Risk of Loss

Unless applicable law provides otherwise, risk of loss remains with OLO until the product is delivered to the shipping address provided in the order.

After confirmed delivery, responsibility for protecting the package generally transfers to the recipient.

Returned-to-Sender Packages

A package may be returned to OLO because of:

  • An incorrect or incomplete address.
  • Repeated failed delivery attempts.
  • Failure to collect the package.
  • Refusal of delivery.
  • Failure to pay required import charges.
  • Carrier restrictions.

OLO will contact the customer when reasonably possible.

If the customer requests reshipment and the return was not caused by OLO, the customer may be responsible for the new shipping cost. Any charge will be disclosed in USD before reshipment.

If a refund is requested, OLO may deduct nonrefundable shipping, return-carrier, customs, or handling charges actually incurred, where permitted by law.

Shipping Restrictions

OLO may refuse or cancel shipment when:

  • A carrier does not serve the destination.
  • The address cannot be verified.
  • The product is restricted at the destination.
  • The transaction creates a fraud or safety concern.
  • Shipping would violate applicable law.
  • The order exceeds carrier or customs limitations.

If OLO cancels an unshipped order for one of these reasons, OLO will refund the amount paid in USD.

Contact

For shipping, tracking, delivery, or address questions, contact OLO at:

Email: olo.shop@hotmail.com