Shipping policy
Shipping Policy
Last Updated: September 8, 2026
This Shipping Policy explains how Cronos Luxury handles order processing and delivery.
1. Order Processing
Orders are processed after successful submission and payment authorization.
Processing times may vary depending on:
- Product availability;
- Order volume;
- Warehouse operations;
- Holidays;
- Fraud-prevention reviews.
Any applicable estimated processing or delivery information will be displayed in the store or during checkout.
2. Shipping Destinations
Available shipping destinations are determined during checkout.
If no shipping method is available for the address entered, we may not currently be able to deliver to that location.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you submit your order.
All shipping charges are displayed in USD, unless expressly stated otherwise.
4. Delivery Estimates
Estimated delivery periods may be displayed on product pages, during checkout, or in order communications.
Delivery estimates may be affected by:
- Carrier delays;
- Weather;
- Holidays;
- Customs;
- Incorrect addresses;
- High shipping volumes;
- Events outside our reasonable control.
5. U.S. Shipping Requirements
Cronos Luxury intends to ship orders within the time represented during the ordering process.
If no shipment period is stated, eligible U.S. orders will be handled in accordance with applicable Federal Trade Commission requirements.
If we are unable to ship within the required or promised period, we will provide any notice, cancellation option, or refund required under applicable law.
6. Tracking
When tracking is available, tracking information may be sent after your order is shipped.
Carrier tracking systems may take additional time to update after a shipping label has been created.
7. Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If you notice an error after placing an order, contact:
immediately.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
8. Incorrect or Incomplete Addresses
If a shipment is returned because the customer supplied an incorrect or incomplete address, contact our customer service team.
Additional reshipping charges may apply when permitted by law and when the failed delivery was caused by incorrect information supplied by the customer.
9. Lost Shipments
If tracking indicates that your order may be lost or it has not arrived within a reasonable period, contact:
We may investigate the shipment with the applicable carrier.
Your rights under applicable consumer and payment laws remain unaffected.
10. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check the shipping address on your order;
- Check around the delivery location;
- Check with household members or building staff;
- Contact the carrier when appropriate;
- Contact Cronos Luxury if the package remains missing.
We will review the circumstances and assist where reasonably possible.
11. Damaged Shipments
If your product arrives damaged, contact us as soon as reasonably possible.
Please provide:
- Your order number;
- Photos of the product;
- Photos of the shipping packaging where available;
- A description of the damage.
12. Multiple Shipments
An order may be shipped in more than one package.
Packages included in the same order may arrive on different dates.
13. International Shipping
Where Cronos Luxury offers international delivery, additional:
- Customs procedures;
- Import duties;
- Taxes;
- Brokerage charges;
may apply depending on the destination country.
Any charges legally imposed on the recipient by a destination country's authorities are handled according to applicable law and the terms disclosed during checkout.
14. Customs Delays
International packages may be delayed by customs authorities.
Cronos Luxury does not control customs processing times.
15. Order Cancellation Before Shipment
If you need to cancel an order, contact:
as soon as possible.
We will attempt to process your cancellation before shipment, but cancellation cannot be guaranteed once fulfillment begins.
Contact
For questions about shipping, delivery, tracking, or an order, contact:
Cronos Luxury
Email: support@cronosluxury.com