Contact Information

Last updated: July 16, 2026

Store Information

Store name: OLO
Country of operation: United States
Store currency: USD
Customer-service email: olo.shop@hotmail.com

OLO provides customer service electronically by email.

Customer Support

For assistance with an order, product, payment, return, refund, or shipment, email olo.shop@hotmail.com.

To help OLO respond efficiently, include:

• Your full name.
• Your OLO order number.
• The email address used at checkout.
• A clear description of the issue.
• The product name, size, color, or other relevant details.
• Photographs when reporting damage, defects, missing components, or an incorrect product.
• Tracking information when reporting a delivery issue.

Do not include a full payment card number, card security code, account password, Social Security number, or other unnecessary sensitive information in an email.

Response Times

Customer-service messages are monitored on United States business days.

OLO aims to provide an initial response within 2 business days. More time may be required for:

• Carrier investigations.
• Payment-provider inquiries.
• Fraud or security reviews.
• Privacy-request verification.
• Complex product or fulfillment issues.
• Weekends and United States holidays.

Sending multiple messages about the same issue may delay processing. Replying within the existing email thread helps OLO maintain the complete history of the request.

Order Changes and Cancellations

Send order-change or cancellation requests as soon as possible.

OLO cannot guarantee a change or cancellation after an order enters fulfillment or is dispatched.

Include “Order Change” or “Cancellation Request” and the order number in the email subject line.

Returns

Do not mail a product back without first contacting OLO.

Approved return instructions and the correct return destination will be provided by email. Sending a product to an unconfirmed address may delay or prevent processing.

For a return request, include “Return Request” and the order number in the subject line.

Privacy Requests

To exercise a privacy right, email olo.shop@hotmail.com with the subject line “Privacy Request.”

Include your:

• Full name.
• Account or order email address.
• State of residence.
• Requested action.

OLO may request additional information to verify your identity.

To appeal a privacy decision where applicable, use the subject line “Privacy Appeal.”

Legal Communications

Legal questions and formal communications may be sent to olo.shop@hotmail.com with the subject line “Legal Notice.”

Sending an email does not waive any formal service or notice requirement imposed by applicable law, court rules, or contract.

Security Reports

Report suspected phishing, fraudulent messages, unauthorized account access, or misuse of the OLO name to olo.shop@hotmail.com.

OLO will not ask by email for:

• Your full payment card number.
• Your card security code.
• Your account password.
• A one-time authentication code that you did not initiate.

Accessibility Assistance

Customers who experience difficulty accessing store information or completing a transaction may request reasonable assistance by email.

Describe the content, feature, or process you are trying to access so OLO can respond appropriately.

Contact

The official customer-service contact for OLO is:

Email: olo.shop@hotmail.com